Privacy Policy
Last updated 15 July 2026
Introduction
Your privacy matters to us. This Privacy Policy explains what information Paterson Care Solutions ("PCS") collects when you create an account, run a campaign, or back one, and how we use, share, and protect it.
1. Information we collect
- Account details, like your name and email address, plus KYC information submitted for verification;
- Campaign details you provide, like your business story, funding goal, and photo;
- Bank account and identity verification details, when you link a bank account to withdraw funds;
- Donation and transaction records tied to campaigns you create or back; and
- Usage information, like device and browser data, collected automatically as you use PCS.
2. How we use your information
We use your information for the following purposes:
| Purpose | Legal basis |
|---|---|
| Providing and operating PCS | Contract fulfilment |
| Identity and bank verification | Contract fulfilment; legal obligation |
| Campaign and donation processing | Contract fulfilment |
| Preventing fraud and abuse | Legal obligation; legitimate interest |
| Improving PCS's website and services | Legitimate interest |
| Sending campaign and account notifications | Contract fulfilment; consent |
3. How we share your information
We share information with banking and payment partners to process withdrawals and verify identity, with service providers who help us run PCS (such as hosting and email delivery), and where required to comply with the law. A campaign's title, story, photo, and funding progress are visible publicly to anyone who views it; we don't sell your personal information to third parties.
4. Data retention
We keep your information for as long as your account is active, and for a reasonable period afterward where needed to meet legal, tax, or fraud-prevention obligations.
5. Your rights
Depending on where you're based, you may have the right to access, correct, or request deletion of your personal information. If you're in Kenya, you can also lodge a complaint with the Office of the Data Protection Commissioner if you believe we haven't complied with applicable data protection law - though we'd appreciate the chance to resolve your concern directly first.
6. Security
We use reasonable technical and organizational measures to protect your information. No method of storage or transmission is completely secure, so we can't guarantee absolute security.
7. International transfers
Because backers support campaigns from around the world, your information may be processed in countries other than your own, including where PCS's service providers are based. Where this happens, we take steps to keep your information protected in line with this Policy.
8. Children's privacy
PCS isn't intended for anyone under 18. We don't knowingly collect personal information from children, and we'll delete it if we learn we have.
9. Changes to this Policy
We may update this Policy from time to time. If we make material changes, we'll take reasonable steps to let you know before they take effect, and we'll update the "Last updated" date above.
10. Contact us
If you have questions about this Policy or how we handle your information, reach out through our FAQ page.